PRIVACY POLICY

Vision Support Services know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This privacy policy provides an overview of our information practices. The privacy policy applies to Vision, its website, Vision’s brand websites or online applications that refer to or link to the privacy policy.

This privacy policy sets out how Vision uses and protects any information that you give to us when you use this website. Vision is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Vision may change this policy from time to time and the corresponding page will be updated. To ensure you remain happy with the changes made, please check the privacy policy page regularly.

1. INTRODUCTION

(a) This privacy policy applies to the use of the website www.visionsupportservices.com which is owned by Vision Support Services or a member of the Vision Support Services group of companies.

(b) Please read this privacy policy to understand how we use and protect the personal information that you provide to us whilst using the website. All references in this privacy policy to the “Website” refer to this website located at www.visionsupportservices.com; to “Services” refer to the services that we offer; to “We”, “Us” and “Our” refer to Vision; to “You” and “Your” are to you, the Website user.

(c) This privacy policy covers only this website. Other websites which are accessed via links within our Website are not covered by this policy and we give no guarantee as to the protection of your personal data when you are accessing these websites.

(d) This privacy policy is incorporated into and is subject to our website terms of use. Your use of the website and our use of any personal information that you provide to us are both subject to the terms of the privacy policy and to the website terms of use.

2. DISCLOSURE AND USE OF INFORMATION

(a) When you visit our website you may be asked to provide certain information about yourself including (for example) your name and your contact details. We will collect and store this data together with other personal data that we may collect from you, including (for example) from emails or other correspondence that you send to us. We may also collect information about your usage of the website.

(b) We may collect the following information:

i. Name;
ii. Contact information including email address;
iii. Demographic information such as postcode, preferences and interests;
iv. Other information relevant to customer surveys and/or offers;
v. For the exhaustive list of cookies we collect, please see the List of Cookies section.

(c) The information that we collect and process about you will enable us to supply you with information and/or services that you request. We may also use your information:

i. For fraud prevention;
ii. To contact you regarding your views on our website and/or services;
iii. To notify you occasionally about important changes or developments to the website and/or our services;
iv. So that we can administer, support, improve and develop our business.

(d) We may contact you by post, telephone, SMS and by email. If you would not like us to contact you by any of these means please let us know by sending an email to us via the website submission form. Please be aware that we may not be able to continue providing our services to you if you request that we do not contact you.

(e) We may use information for internal marketing analysis, for example, to assess trends amongst our customers or to measure the amount of traffic to the website.

(f) We may provide, from time-to-time, information from third parties whom we think may be of interest to you. If you would not like us to contact you with this information, please email us via the website contact form. We may still receive this information for a short period whilst the change is being processed.

(g) We may disclose your personal information to our sub-contractors, agents and members of our group of companies in order for them to offer our services to you. We will ensure that such persons treat your information as confidential and use it only in respect of the provision of services from us and/or on our behalf.

(h) Other than personally identifiable information which is covered by this privacy policy, any material or information that you transmit or post to this website or email to us (your “non-personal information”) will be considered non-confidential and non-proprietary. We will use reasonable endeavours to have no obligation to you with respect to your non-personal information. By sending such non-personal information to us, you agree that we are free to copy, disclose, distribute, incorporate and otherwise use all non-personal information for any and all commercial or non-commercial purposes.

(i) We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(j) By using this website you agree that we may use the information collected automatically such as your IP address and information stored via cookies to gather statistics about the number of people who visit the website and to customise the website’s content, layout as well as our products and services. We may share this information with third parties to help improve the website and better serve our users.

(k) If we enter into a joint venture with, or are sold to, or merged with another business entity or our assets are transferred to another business entity, your personal information may be disclosed and transferred to the new business entity.

(l) You agree that we may transfer your information outside of the EEA provided that we ensure any service provider based outside of the EEA safeguards your personal information in accordance with the provisions of applicable data protection legislation.

(m) We will fully cooperate with all law enforcement authorities and court orders requesting or directing us to disclose the identity of or to locate anyone posting any defamatory, obscene or otherwise illegal material onto the website and/or in respect of any fraudulent activity.

(n) Unless already stated in this privacy policy or otherwise agreed by you, we will not share, sell or distribute any of the personal information you provide to us without your consent unless we are required to do so by law and/or for fraud prevention purposes.

3.HOW TO USE COOKIES

(a) A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about you preferences.

(b) We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

(c) Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4. INFORMATION COLLECTED BY US

(a) If you enter into marketing activity via the website, post reviews on the website, ask or reply to questions that have been posted on the website, these communications may include some of your personal details which will be collected and stored on our database.

(b) We receive and store information which is transmitted automatically from your computer when you browse the internet and use this website. This information includes information from various sources such as from cookies, your IP address and browser type.

(c) If you choose to enter into conversations with other website users and choose to share your personal information with other website users you do so at your own risk.

5. LINKS TO THIRD PARTY WEBSITES

(a) Offers which are displayed or advertised on our website may be operated by third parties. When you click on an offer or advertisement, you may be redirected to that advertiser’s website and any information that you submit in relation to that offer will be transmitted to that advertiser and will be subject to that advertiser’s privacy policy and terms and conditions. You should, therefore, consult the privacy policy of that advertiser for more information on their personal data collection policies. This privacy policy does not apply to, and we cannot control the activities of, third party advertisers or other providers accessed through the website.

6. STORAGE OF INFORMATION AND SECURITY

(a) We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that communications sent via the internet cannot be guaranteed to be completely secure. WE EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LIABILITY FOR ANY COMMUNICATIONS THAT ARE LOST, INTERCEPTED, ALTERED OR OTHERWISE ACCESSED BY THIRD PARTIES AND WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR LOSSES RELATING TO OR ARISING OUT OF ANY COMMUNICATION SENT BY YOU TO US OR ANY COMMUNICATION SENT BY US TO YOU VIA THE INTERNET.

(b) We will only retain your information for a reasonable period or for so long as applicable legislation permits.

7. CONTROLLING YOUR PERSONAL INFORMATION

(a) You may choose to restrict the collection or use of your personal information in the following ways:

i. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
ii. If you have previously agreed to us using your personal information for direct marketing purposes, you may chance your mind at any time by writing to or emailing us at sales@visionsupportservices.com.
iii. We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you permit this to happen.
iv. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of this information held about you, please write to Darwen House, Walker Park, Blackburn, Lancashire, BB1 2QE.
v. If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

8. LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store:

COOKIE NAMECOOKIE DESCRIPTION
CARTThe association with your shopping cart
CATEGORY_INFOStores the category information on the page that allows you display pages more quickly
COMPAREThe items that you have in the ‘Compare Products’ list
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer ID with this store
CUSTOMER_AUTHAn indicator as to whether you are currently logged in to the store
CUSTOMER_INFOAn encrypted version of the customer group you belong to
CUSTOMER_SEGMENT_IDSStores the customer segment ID
EXTERNAL_NO_CACHEA flag which indicates whether caching is disabled or not
FRONTENDYour session ID on the server
GUEST-VIEWAllows guests to edit their orders
LAST_CATEGORYThe last category you visited
LAST_PRODUCTThe most recent product you have viewed
EXTERNAL_NO_CACHEA flag which indicates whether caching is disabled or not
NEWMESSAGEIndicates whether a new message has been received
NO_CACHEIndicates whether it is allowed to use cache
PERSISTENT_SHOPPING_CARTA link to the information about your cart and viewing history if you have asked the site
POLLThe ID of any polls you have recently voted in
POLLNInformation on what polls you have voted on
RECENTLYCOMPAREDThe items that you have recently compared
STFInformation on products that you have emailed to friends
STOREThe store view or language you have selected
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed us to store cookies
VIEWED_PRODUCT_IDSThe products which you have recently viewed
WISHLISTAn encrypted list of products added to your wishlist
WISHLIST_CNTThe number of items in your wishlist

9. CONTACT

(a) Vision Support Services is a company registered in England and Wales under company number 1704786. Our registered office is situated at Darwen House, Walker Park, Blackburn, Lancashire, BB1 2QE.

(B) All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us via the site contact form.

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